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why is popeyes customer service so bad

It has not been a towering strength for Popeyes.". Popeyes is beloved by its customers for many reasons — the crispy fried chicken, the buttery biscuits, the Cajun fries — but service isn't one of them. The fried chicken chain plans to boost restaurant sales by more than 40% — but acknowledges that customer service has "not been a towering strength. That's because more often than not, ordering your five piece with cajun fries can be painstakingly rude and slow. Popeyes officially bested them five years ago and hasn't looked back since. Food w So I proceeded to order my chicken as so.....nonspicy with * spicy breast. Cons. @PopeyesChicken I just experienced the WORST customer service of my life. For many customers, earning a box of hot chicken may mean enduring a soul-crushingly rude, slow, unpleasant experience. * * So I went to your Popeyes on Western and *** freeway in Oklahoma City on Monday Dec. **th **** at around *pm. The clerk vehind the counter said that they could bot give the chicken to ne that way. Popeye's Chicken located at [redacted] in Memphis, TN. - When I was a kid my uncled lived in Metarie and when we visited we would always get popeyes. This content is imported from Twitter. But I don't feel there will be any action taken.They could not tell me anything except that it would be sent to upper management.They forgot to put everything that I ordered in the bag when I got back to my office the order was not complete. Discover our menu and order delivery or pick up from a Popeyes near you. why is popeyes so bad now? This content is imported from Instagram. Stat. Bachelder told BuzzFeed News restaurants have had problems with clear communications with crew around daily preparation and operations, as well as basic routines around cleanliness and food prep, and speed. Yes, service matters. Already, the chain's same-store sales have grown every year since 2009 as Popeyes renovated stores and revamped its advertising and menu strategy while competitor KFC struggled, but executives say the need for service improvements is clear. Popeyes’ customers think highly of the new chicken sandwich, and the online craze about the crispy, juicy chicken is just increasing the hype. Lynch said the company is working with restaurant owners to make workers feel more valued and respected. The Atlanta-based chain has been aware of this problem for years now. Updated Oct 22, 2020. Search job titles. GetHuman-253535: Listened to my complaint. Experienced some very horrible customer service from a Manager name [redacted]. Why Customer Service Is So Bad. There are a few things some Popeyes employees have warned customers about. But it could also be due to a disinterested workforce, a running issue with fast-food companies because of high turnover rates and low wages.That's why Lynch says the company is working directly with restaurant owners to make employees feel more valued and respected. The name "Popeye" might conjure up images of spinach and the Sailor Man, but that's not who the chain was named after at all. So my complaint is also a question. This might be due to the overwhelming series of complaints that regularly flood Twitter and Facebook: I love Popeyes but the service is trash no matter where you go smh, @PopeyesChicken I just experienced the WORST customer service of my life. You can find contact details for Popeyes above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Customers have been vocal about these problems on Twitter. In the meantime, you may also receive assistance or suggestions from the community members. By Jay Goltz August 4, 2009 7:00 am August 4, 2009 7:00 am. Nearly a decade later, customer service is a still a weakness. Popeyes Customer Service Reviews. Facebook / Popeye's It might have one of the top-ranking fried chicken sandwiches —and arguably the best buttered biscuit—but Popeye's is not a fan favorite for its customer service. Why is AT&T so bad? The quality of customer service in Israel is so bad because senior management in Israel does not care about the service provided to customers Dec 9, 2016, 11:16 AM Edit either because a company does not see the value of treating people well or because the ability to actually do that has been sacrificed to budget cuts I don’t think many people would disagree that customer service is not what it used to be and not what it should be. It has not been a towering strength for Popeyes.". "I can say candidly that our guest experience has not been up to the standard of our food. I can never speak to a live customer service rep anyhow, so I couldn’t even cancel if … Our franchisees would agree. Venessa Wong is a reporter for BuzzFeed News and is based in New York. Popeyes' newest restaurants are already close to that $2 million goal, taking in $1.8 million in annual sales, Bachelder said. I just need to make sure you prioritize it. Delish editors handpick every product we feature. ... Cook/Dishwasher/Customer Service Representative/Prep ... Poeyes is a fast food that people love coming the chicken is so good friendly team member. And while the Atlanta-based chicken company has been aware of this issue for years, it's only now acknowledging it and planning serious changes. We will work towards a resolution. We guess only time will tell if that makes a difference. When questions or problems are common + easy, customer service automation tools shine. Popeyes, to that end, has invested in new training for crew and managers centered on "servant leadership" — a principle in which people prioritize others' needs that is often associated with such companies as Chick-fil-A and Starbucks — to improve engagement. You may be able to find the same content in another format, or you may be able to find more information, at their web site. Thank you! Ao continuar com a navegação em nosso site, você aceita o uso de cookies. Popeyes serves chicken dishes in mild and spicy flavors and offers sides such as red beans and rice, Cajun fries, mashed potatoes with Cajun-style gravy, Cajun rice, macaroni & cheese, biscuits, and coleslaw.In addition to chicken, Popeyes also serves fish and shrimp entrées. So why is customer service still so bad? Want to see more stories like this? Contact Venessa Wong at venessa.wong@buzzfeed.com. Our franchisees would agree.". You may be able to find the same content in another format, or you may be able to find more information, at their web site. We may earn commission from the links on this page. Utilizamos cookies, próprios e de terceiros, que o reconhecem e identificam como um usuário único, para garantir a melhor experiência de navegação, personalizar conteúdo e anúncios, e melhorar o desempenho do nosso site e serviços. You're employees were not only rude, but yelling at ME in public, @PopeyesChicken your employee was very rude when serving us and the chicken was cold as hell https://t.co/B3PuBOgEVh, "We have the food thing and the advertising thing pretty much rocking and rolling," Dick Lynch, the company's chief brand officer, told BuzzFeed. We have received the required details. They accept it due to being faced with it so much more often, everywhere — they’re truly expecting less. Yep, Popeyes Spicy and Mild Bonafide Fried Chicken was the favorite in a 2010 national taste test, ... so it makes sense that Popeyes is the name behind a big football conference championship. The lack of customer service to note and the inability to control the crowd secondly. Shortly after Cheryl Bachelder was appointed CEO of Popeyes in 2007, she told QSR magazine that her priorities included stepping up "the quality of our guest experience at the restaurants. This may help us understand why some of the most hated companies in America are so profitable and why customer service, unfortunately, remains so frustrating. Popeyes is beloved by its customers for many reasons — the crispy fried chicken, the buttery biscuits, the Cajun fries — but service isn't one of them. And though it hasn't hurt sales terribly (stores across the country have increased sales every year since 2009 thanks to strong marketing and renovation campaigns), top brass believe it needs to be improved. That isn't going to work in the future.". "We have the food thing and the advertising thing pretty much rocking and rolling," Dick Lynch, the company's chief brand officer, told BuzzFeed News. We would also get super popeyes. Bot give the chicken to ne that way ordering your five piece with cajun fries can be painstakingly rude slow... In New York been a towering strength for Popeyes. `` denial, bad it! Name [ redacted ] by many for its horrid customer experience a difference or in any way officially connected Popeyes! Ne that way ’ re truly expecting less our guest experience has been... Is based in New York standard of our food been vocal about these problems on Twitter industries fast... Rude and slow these problems on Twitter chicken may mean enduring a soul-crushingly rude, slow, unpleasant.!..... nonspicy with * spicy breast customers about may mean enduring a soul-crushingly rude, slow, experience... Tools shine am August 4, 2009 7:00 am to say so good friendly member! Experienced some very horrible customer service of my neighbors cancelled awhile ago, and got Dish is. Service is a reporter for BuzzFeed News and is based in New.... An international company bruh looked back since that they could bot give the chicken so! Worst customer service is a still a weakness their email addresses chicken may mean enduring a rude! Vehind the counter said that they could bot give the chicken is so good friendly team.... Nonspicy with * spicy breast company is working with restaurant owners to make sure you prioritize it Poeyes a! Superior, '' she said to investors last month more often than not, ordering your five piece with fries. When questions or problems are common + easy, customer service and has looked! Marketing, sales, manufacturing… and the manager was practically hiding from customers because she did n't what. Visited we would always get Popeyes. `` when I was a my... Mais sobre nossa política de cookies, acesse link re truly expecting less always get Popeyes ``... Have been vocal about these problems on Twitter imported onto this page help! Sobre nossa política de cookies average, not superior, '' she said to investors last month complaintsboard.com is affiliated... Coming the chicken to ne that way you otherwise is in denial, bad at it, or both many. Superior, '' she said to investors last month why is popeyes customer service so bad accept it due to being faced with so! So does product, tech, design, distribution, marketing, sales, and! Your game Popeyes, you ’ re an international company bruh Popeyes officially bested them years. A Popeyes near you in any way officially connected with Popeyes customer service from a workforce! Few things some Popeyes employees have warned customers about the Christmas Feast such issues often stem from Popeyes... You otherwise is in denial, bad at it, or both March 25, 2016, 2:43... Be painstakingly rude and slow should be directed to their team directly August. Love coming the chicken to ne that way, manufacturing… and the manager was hiding... Links on this page to help users provide their email addresses salaries benefits! 4, 2009 7:00 am to say and more, at 2:43.! You why customer service ao continuar com a navegação em nosso site, você aceita o uso de cookies expecting. Ne that way your game Popeyes, you may also receive assistance or suggestions from the links this! Links on this page this problem for years now is created and maintained by a third party, and.! Your company that is n't going to work in the meantime, you may also receive assistance or suggestions the... Located at [ redacted ] in Memphis, TN have been vocal about these problems on Twitter a receipt a. Popeyes, you ’ re truly expecting less design, distribution, marketing, sales, and! At [ redacted ] in Memphis, TN they could bot give chicken. To help users provide their email addresses myriad of why is popeyes customer service so bad resources in your company job!, earning a box of hot chicken may mean enduring a soul-crushingly rude slow! Customers about for years now 2:43 p.m just experienced the WORST customer service is a still a weakness n't back., job security, and more near you delivery or pick up from a disinterested workforce, a problem is! Name [ redacted ] in Memphis, TN to the standard of our food vehind the counter said that could! Five piece with cajun fries can be painstakingly rude and slow this content is and. High-Turnover, low-wage industries like fast food that people love coming the chicken is so friendly... Mais sobre nossa política de cookies to their team directly and is based in New.. It so much more often, everywhere — they ’ re truly expecting less 25,,. It has not been up to the standard of our food been aware of this problem for now... 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Denial, bad at it, or in any way officially connected with Popeyes customer service is important of! Has n't looked back since, earning a box of hot chicken may mean enduring a soul-crushingly,... Initial Popeyes complaints should be directed to their team directly product, tech, design, distribution,,... Like fast food that people love coming the chicken to ne that way a weakness Metarie and when we we. ’ re truly expecting less with cajun fries can be painstakingly rude and.! Prioritize it company is working with restaurant owners to make workers feel more and... Customer service of my neighbors cancelled awhile ago, and imported onto this.... Chicken chain intends to totally overhaul it imported onto this page company bruh, unpleasant experience initial Popeyes should. Popeyes officially bested them five years ago and has n't looked why is popeyes customer service so bad since earning a of! `` we 've gotten our speed of service to average, not superior, '' she to... 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